This
product comes with a 36-month warranty that covers manufacturing defects and
workmanship issues from the date of purchase. The warranty is valid only when
the furniture is used under normal household conditions and maintained
properly.
This
warranty does not cover natural wear and tear that occurs over time due to
regular use. Minor scratches, dents, or damages caused by improper handling,
accidental impact, or incorrect cleaning methods are not included. Any issues
resulting from improper installation or self-assembly by the customer are also
excluded. The warranty will not apply to products that have been stored,
installed, or used incorrectly, or cleaned using unsuitable products or
methods. Exposure to direct sunlight may cause fading in upholstery, which is
considered normal and not covered.
Damage
such as cracks caused by improper movement or displacement of the product, as
well as deterioration of wood due to continuous exposure to water or moisture,
is not covered under this warranty. Solid wood furniture naturally expands and
contracts due to seasonal climate changes, and such variations are not
considered defects. Similarly, natural characteristics of wood such as grains,
textures, joint lines, or slight variations are not treated as manufacturing
defects.
For
upholstered products, the warranty is limited to the frame and internal
mechanisms, if applicable, and does not cover fabrics, covers, or cushioning
materials. Damage caused by the use of harsh chemicals or non-standard cleaning
practices is also excluded. As per industry standards, a minor unevenness of up
to 5 mm may occur due to floor level differences, and this is not considered a
defect under warranty.
In
case of any issues, please contact Marakadai Customer Support at +91-8122423359, and our team will assist you in resolving your concern as
quickly as possible.