This product comes with a 36-month warranty that covers manufacturing defects and workmanship issues from the date of purchase. The warranty is valid only when the furniture is used under normal household conditions and maintained properly.
This warranty does not cover natural wear and tear that occurs over time due to regular use. Minor scratches, dents, or damages caused by improper handling, accidental impact, or incorrect cleaning methods are not included. Any issues resulting from improper installation or self-assembly by the customer are also excluded. The warranty will not apply to products that have been stored, installed, or used incorrectly, or cleaned using unsuitable products or methods. Exposure to direct sunlight may cause fading in upholstery, which is considered normal and not covered.
Damage such as cracks caused by improper movement or displacement of the product, as well as deterioration of wood due to continuous exposure to water or moisture, is not covered under this warranty. Solid wood furniture naturally expands and contracts due to seasonal climate changes, and such variations are not considered defects. Similarly, natural characteristics of wood such as grains, textures, joint lines, or slight variations are not treated as manufacturing defects.
For upholstered products, the warranty is limited to the frame and internal mechanisms, if applicable, and does not cover fabrics, covers, or cushioning materials. Damage caused by the use of harsh chemicals or non-standard cleaning practices is also excluded. As per industry standards, a minor unevenness of up to 5 mm may occur due to floor level differences, and this is not considered a defect under warranty.
In case of any issues, please contact Marakadai Customer Support at +91-0000, and our team will assist you in resolving your concern as quickly as possible.